Introduction
Welcome to NexHab ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management and tenant screening platform available at nexhab.ai.
Information We Collect
To provide our comprehensive property management and tenant screening services, we collect several categories of information from landlords and tenant applicants:
Personal Identifiers: Name, email address, phone number, physical address, and date of birth.
Financial Information via Plaid: We utilize Plaid, Inc. ("Plaid") to connect to and verify your bank account. Through Plaid, we access account balances, historical transaction data, account ownership details, and routing/account numbers.
Background Screening Information via Checkr: For tenant applications, we initiate background and credit checks through Checkr, Inc. ("Checkr"). This may include credit history, criminal records, and eviction history, subject to your explicit consent.
Payment Information via Stripe: Payment processing for application fees and rent collection is handled securely through Stripe, Inc. ("Stripe"). We do not store full credit card numbers or bank credentials on our servers.
Third-Party Data Integration (Plaid, Checkr, Stripe)
Important Notice for Users
By connecting your bank account or submitting a screening application on NexHab, you acknowledge and agree that your data will be processed by our trusted third-party partners in accordance with their respective privacy policies.
How We Use Your Information
We use the collected information for the following specific and limited business purposes:
To securely authenticate tenant bank accounts for rent collection and ACH setup.
To verify applicant income, employment stability, and financial capability during tenant screening.
To generate our proprietary NexScore screening reports for landlords to evaluate rental applications.
To prevent fraud, mitigate identity theft, and monitor the security of our platform.
To comply with applicable laws, including the Fair Credit Reporting Act (FCRA).
Data Sharing and Selling Prohibitions
We do not sell, rent, or lease consumer financial data or personal information to any third parties or data brokers.
Your data is only shared with core service providers (Plaid, Checkr, Stripe) strictly to execute the platform functions you explicitly request — such as linking a bank account or authorizing a background screening.
Data Security and Encryption
We implement industry-standard administrative, technical, and physical security measures. All data transmitted between our clients and servers is encrypted using TLS 1.2 or higher. All consumer data stored within our cloud databases is encrypted at-rest using advanced encryption standards.
Data Retention and Deletion Rights
We retain personal data only as long as necessary to fulfill property management operations or comply with legal requirements. In compliance with data privacy regulations (such as CCPA), users have the right to request the deletion of their personal and financial data. To request data deletion, please contact our privacy compliance team at the email listed below.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our security practices, please contact us: